*** If your bill has a Disconnect Message then payments made on UtilityPay “after the due date” may not stop disconnection, nor will they qualify your account for re-connection until the required payments and fees are posted to your account. **

UtilityPay – New Online Account Portal

UtilityPay helps customers manage their utility account information online. Customers now can choose to enroll in automatic payments and paperless billing, see current and past bills, make a one-time payment, link multiple accounts and sign up for pay by text. If you have any questions about this portal please review our FAQ's page here.

How to register your account and save payment methods

Attention: Customers with bills due on January 9 or January 10, 2019, your bill due date has been extended to January 18.  We are providing this extension due to the holiday schedule resulting in your bill being due eight days sooner than normal. Please feel free to contact customer service at (513) 785-7100 or customerserviceweb@hamilton-oh.gov should you have any questions. We apologize for any inconvenience.

Also available – Pay  By Phone – call 1-844-813-4734, 24 hours a day, 7 days a week

For questions, please contact the City of Hamilton Utility Customer Service Division at 513.785.7100 - Monday through Friday, 8:30 am to 5:00 pm (EST) - or via email at customerserviceweb@ci.hamilton.oh.us

To view monthly utility bill inserts click here