***If your bill has a Disconnect Message then payments made on UtilityPay “after the due date” may not stop disconnection, nor will they qualify your account for re-connection until the required payments and fees are posted to your account. All arrangements to make a payment after your due date must be made through a Customer Service Representative. Making a scheduled Payment does not guarantee service.***
UtilityPay – Online Account Portal
UtilityPay helps customers manage their utility account information online. Customers now can choose to enroll in automatic payments and paperless billing, see current and past bills, make a one-time payment, link multiple accounts and sign up for pay by text. If you have any questions about this portal please review our FAQ's page here.
Also available – Pay By Phone – call 1-844-813-4734, 24 hours a day, 7 days a week
For questions, please contact the City of Hamilton Utility Customer Service Division at 513.785.7100 - Monday through Friday, 8:30 am to 5:00 pm (EST) - or via email at firstname.lastname@example.org.