Contact Us

Utility Department Contacts 
View the City of Hamilton Staff Directory for specific contacts within the City’s Utility Departments.

Report a Power Outage 
If you experience a power outage or notice a problem with the City’s power lines, contact the City’s Emergency Utility Service at 513.785.7550 – available 24 hours a day, 7 days a week.

Report a Gas Leak 
If you smell gas, suspect a gas leak, or notice excessive gas pressure contact the City’s Emergency Utility Service at 513.785.7550 – available 24 hours a day, 7 days a week – or call 911.

Utility Service and Billing Inquiries
Contact the Customer Service Division at 513.785.7100 on Monday through Friday between the hours of 8:00 am and 5:00 pm (EST), or email customerserviceweb@ci.hamilton.oh.us. The Customer Service Division can also be visited in person on the 1st floor of the Hamilton Municipal Building, 345 High Street, in downtown Hamilton.